Shop with Confidence: Interiors Home Commitment to Customer Satisfaction
Thank you for allowing us to serve your home furnishing needs. Our goal is to provide you with quality products to enhance your home and your life.
Platinum Protection Plan:
Safeguard your investment. With our No Use No Lose Accident Coverage, we’ve got you covered against life’s mishaps for 5 worry free years.
This includes damage from
- Food or beverage stains
- Water, ink & liquid stains
- Human or Pet Urine
- Accidental punctures/rips/burns
- Reclining Mechanisms
- Cracking or Peeling Leather and More.
Choosing Platinum Protection means you won’t lose out. If you never use it, you still WIN! Interiors Home will provide you with store credit equal to the full purchase price of your plan at the end of the 5 Platinum Protection years. Starting at $69. *3 Year Platinum Protection available on Outdoor Furniture. Ask your salesperson for details.
Satisfaction Guarantee
We want you to be 100% satisfied with your purchase. Before your furniture is delivered it must pass our thorough inspection process along with special deluxing and detailing to make sure that your new furniture meets or exceeds our high quality standard of excellence. Please remember that furniture is a product of nature and human hands, and that inherent imperfections are part of the beauty and uniqueness of your purchase. If you have any problems or concerns, please contact your salesperson/designer or the customer service representative within three (3) days of receipt of your furniture.
Low Price Assurance
We discount manufacturer’s suggested retail prices everyday. If within ten (10) days of your purchase, you find the identical item at another store in our trading area that offers the same terms and services, we will gladly meet that price or refund the difference of your purchase upon written verification. See store for additional details of our policy.
Warranties
Furniture is covered for a minimum of one (1) year against manufacturer product or installation and fabrication flaws or defects*. Other extended warranties could be in effect by individual manufacturers that may increase this warranty period. Furniture will be repaired or replaced according to the manufacturer’s provisions. For warranty or service work within our standard delivery zone, standard pickup or delivery charges will be waived within the first thirty (30) days, but thereafter will be at the customer’s expense. For warranty or service work outside our standard delivery zone, you will be charged for travel time. All products which are easily transportable, must be returned by the customer to the store for warranty service.
All warranty work and inspections are performed by one of our service technicians. No manufacturer warranty covers normal wear and tear, or cosmetic concerns like, nicks, or scratches on products. Any products that show signs of misuse, neglect and/or abuse, will result in a voided warranty. Fabrics, leathers and wood finishes are not warranted against fading, stretching, staining, excessive wear or variation of color from samples. Seat and back cushions may relax with use and may show wrinkles or require fluffing. This condition is not considered a factory defect. *INTERIORS HOME Outlet/Flexsteel Outlet and Clearance/Final Sale/”As-Is” Items carry no warranties.
Returns & Exchanges
If you are returning an item to one of our stores, we ask that you contact us in advance so that we may process your return quickly upon your arrival. You must bring your original sales receipt with you. If you wish to return an item larger than you are able to carry, you must contact our Customer Service Representative no less than (1) business day prior to the return so that we can accommodate and give you instructions for your return. We reserve the right to deny any return if these procedures are not properly followed because we are unable to properly receive this type of return.
Any item to be returned must be in original new condition, unused, unassembled, unmodified and in the original packaging material. If an item is not in this condition, it is not able to be returned under any conditions. Additionally, for any item subject to return, you will be refunded the original purchase price less any shipping or delivery costs for the original delivery plus the cost to return the item to our Distribution Center and/or original manufacturer. Additional restocking fees may also apply which will be deducted from your refund. No refunds will be initiated until items are returned and inspected by us. Refunds will only be made in the form of the original payment. No cash refunds will be made.
If you purchased from our inventory
You may cancel your order within 24 hours with no restocking fees as long as you have not taken possession. If you have taken possession/delivery and you wish to cancel, return, or exchange your merchandise, you must notify us within 2 days of delivery or pickup. Your request must be approved by a store manager. If approved, delivery charges plus a restocking charge will be assessed to cover pickup, handling, credit and administrative fees based on the following, a.) If you want to cancel and receive a refund: 50% restocking charge, b.) If you want to cancel and receive store credit: 25% restocking charge. Refunds will be in the same manner as payment and will be issued once merchandise is received in our Distribution Center and confirmed in “as new” condition.
Interiors Home Outlet (excluding Express Rooms), Showroom Clearance, and Final Sale items are sold as Final Sale, AS-IS, no cancellations, returns, exchanges, refunds, or warranties under any circumstances.
If you purchased a custom order item(s)
You may cancel or change your order within 24 hours. Thereafter we are ordering these items specifically for you, and because we cannot cancel or return merchandise to our suppliers, your order is not subject to cancellation for any reason.
If you have a concern about any custom order item that you have received, you must contact our Customer Service Representative by phone within 10 days of receiving your order to see if the order can be returned for a restocking fee. If so, you will be responsible for any shipping, delivery and restocking fees that could range up to 60% of your original purchase.
If You Ordered an Item on our Website
You may cancel or change your order within 24 hours. Thereafter because we are ordering these items specifically for you and/or often directly from a manufacturer, and because we cannot cancel or return merchandise to our suppliers, your order is not subject to cancellation or return for any reason.
Other Return Conditions
Items purchased as Clearance items or from the INTERIORS HOME Outlet are AS-IS, no cancellations, returns or refunds.
Custom items such as window coverings, area rugs, wall coverings, C.O.M. furniture orders, or furniture to custom specifications are not eligible for cancellation after 24 hours.
Make Sure Your Furniture Fits
It is the customer’s responsibility to know and understand the furniture dimensions and to measure to be sure the furniture will fit in the room and through any doors, around any corners, under any low overhead areas and up any stairway or stairway landings. Neither INTERIORS HOME or our designated delivery service are responsible for furniture that is too large to be delivered. If it is difficult or impossible to place, maneuver or fit a piece of furniture by a two-man team due to conditions in your home, the consumer is responsible for providing additional placement assistance. The delivery service will not be responsible for damage to your home that results from your request of us to attempt placement in difficult conditions. Delivery personnel may require that you sign a waiver before any attempt is made in difficult situations that risk damage to your home and the furniture being delivered. If placement in the requested area is not feasible, our delivery personnel will place the furniture in an accessible area of your home. Furniture that you have ordered that is too large to fit into your home is not the responsibility of our delivery service and cannot be returned or cancelled.